How much do Tickets cost?
Weekend Pass (2 Days)
$188 + Booking fee + Credit Card Processing ($9.95) = $197.95
Single Day Ticket (Day 1 or Day 2)
$132 + Booking fee + Credit Card Processing ($8.73) = $140.73
Will there be any additional charges when i purchase tickets?
An additional charge of $3.95 will occur if you choose to have tickets mailed to you.
When is the General Public Sale?
Friday 29 August, 9am local time Through soundwavefestival.com
Can I buy Single Day Tickets during the General Public Sale?
YES! They will be available from Friday August 29 9am
Can I buy tickets at an outlet?
No, tickets will only be available via your dedicated link.
You can purchase online via http://soundwavefestival.com
I don't have a credit card? What should I do?
Use your hard saved cash to order a pre-paid credit card and order your tickets via the website
How can I pay for my Pre-Sale Tickets?
Mastercard, Visa Card, Amex only
I’m going to more than one Soundwave, can I purchase up to 6 tickets per show?
Yes! In separate transactions
I live overseas...How do I purchase Tickets to Soundwave Festival 2015?
Unfortunately we do not send out any tickets via international mail. Instead, please choose the Barcode E-ticket option and your ticket/s will be delivered via email to you. The attachment will be your ticket/s, please print the attachment and ensure you bring to the event to gain entry.
I love *INSERT YOUR FAVOURITE BAND* and I want to attend all 4 of their shows. How do I get tickets?
You will need to wait until the Single Day Tickets become available.
If I buy a day ticket and later decide I want to attend both days, can I upgrade?
No, you will need to purchase another Single Day Pass to attend
When will I receive my tickets?
All tickets will be issued at a later date. This date is to be advised.
PURCHASED TICKETS? HERE ARE SOME COMMON QUESTIONS.............
OH shoot! I made a typo when I was ordering? Has my order been compromised?
No, this will not cause you any immediate issues. Eventopia will resolve next week.
Hey! The order page looks completely different now to the start of the sale? Is my order safe, do I need to reprocess?
The initial sale was set on an express setting to deal with the huge volumes that come with 9am on sale day. Your order is secure and your order confirmation will be through in the next 24 hours.
I've "reserved tickets" but do not have my confirmation and I'm freaking out!
Due to the large number of people wanting to purchase Soundwave tickets, Eventopia has implemented a system to ensure customers have a smooth purchasing process. Once your order has been successfully processed you will receive an order receipt from Eventopia via email. It may take up to 24 hours to receive your e-mail confirmation, however most people will receive it within a few hours. If after 24 hrs you have not received an order receipt from Eventopia please visit support.eventopia.co or email direct at [email protected] with your name, city and email address and they can look into it for you.
It's been 24 hours and my confirmation has not come through guys. I'm sweating here!
Firstly, check if your account has been debited. If so, look in your junk/spam folder and see if the email is there.
If the answer to either question is no, then you should contact Eventopia support support.eventopia.co or email direct at [email protected]
I ordered tickets well over 24 hours ago and nothing has happened... no email confirmation and my account hasn't been touched. What should I do?
Failed order from Friday’s pre-sale has not been processed, and you have not been charged
Click on the e-card you were sent to complete the transaction and secure tickets.
If you've lost your ecard, please email [email protected]
I’ve not received an email confirmation, but I can see the money has left my account? What is happening?
Firstly, your tickets are secure!
There are several steps you can take here.
1. Check your spam/junk folders thoroughly to see if it has arrived there.
2. Log onto your eventopia account (created when you purchased) and then click your name at the top. It will give you any transactions made and the tax invoice.
If after these two steps you don’t have a confirmation and are still concerned, please visit support.eventopia.co or email direct at [email protected] with your name, city and email address and they can look into it for you. Note that you will get an automated response, however a customer service representative will get back to you.
I’ve received an order confirmation and it’s now telling me I have to collect at the venue? I don’t want to collect at the venue? Please help!
Please visit support.eventopia.co or email direct at [email protected] later next week to rectify
What happens if there is a problem with payment, will I lose my reservation?
No, you will receive an email from Eventopia to let you know your payment has been unsuccessful. You will then have 48 hours to successfully complete your order.
I want to change my email tickets to postage....how can i do that?
Visit http://bit.ly/SW15changepostage - Note there is a $3.95 charge.